Terminal Zone: IT at the Airport



BCS, 5 Southampton St, Covent Garden, London WC2E 7HA
Wednesday 22 April 2015 18:00 for 18:30 start

* This event was especially relevant for anyone interested in 21st century air travel *


All Welcome. Free Event

With over 73 million passengers served in 2014, Heathrow is recognised as one of the world’s busiest Hub airports, and some questions people often ask include the following:

  • How do IT systems support the operation of a large & busy airport?
  • How does the baggage system handle the sheer volume of bags?
  • What are the latest innovations in airport and air travel?
  • How can IT help improve the passenger experience at the airport?
  • What is it like in the main operations centre at a busy hub airport?

Our expert presenters included:

  • RICHARD HARDING – Head of innovation
  • BRENT REED – Lead designer, Airport Operations
  • DON GROSE – Consultant, Automated Passenger Journey
  • ANDREW ISENMAN – Design lead, Passenger Experience